Contact

Finding us

Carnon Downs Surgery
Bissoe Road,
Carnon Downs,
Truro,
Cornwall,
TR3 6JD
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01872 863221
Clinicians Consulting and Dispensary Opening Times
Monday 8:30 am to 6:30 pm
Tuesday 8:30 am to 6:30 pm
Wednesday 8:30 am to 6:30 pm
Thursday 8:30 am to 6:30 pm
Friday 8:30 am to 6:30 pm
Saturday Closed
Sunday Closed

Please note at certain times, e.g. lunchtime when GPs conduct home visits or before clinics begin at the start of the day, a clinician may not be in this building.

Our contracted hours are from 8am until 6.30pm Monday to Friday.

In any emergency please dial 999 or you can call 111 for less urgent issues.

The dispensary is closed every day between 1pm and 2pm.  The phone lines remain open for all medical enquiries but there is no facility to collect any medication orders.

The surgery works to ensure that patients and service users, and their carers and parents, can access and understand the information they are given. We want to get better at communicating with our patients.

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read, if you need a British Sign Language interpreter or advocate.  We also want to know if we can support you to lipread or use a hearing aid or communication tool.

We have a:

  • Patient Information available in alternative formats
  • Interpretation Services including British Sign Language
  • Accessible Consultation Rooms & Examination Couches
  • Wheelchairs
  • High Backed & Raised Waiting Room Chairs 
  • Surgery Website which is able to be translated

Should you require any assistance please contact reception directly


Disabled access and facilities

There is access through the main door via the slope and the electronic door, we also have a wheelchair available for use in the surgery. 

We also have toilet facilities for disabled patients within the practice.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. We also have an induction loop at the smaller front desk. 

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.
Please ask at reception about our extended access appointments.